As you know, along with my regular posts, I do also review products as well. I always write reviews on truth and how we found the products. Which is why I feel the need to write an update on my HiGRID review.
Although the mattress we had was not that old, my husband did not like it. Before I said yes to reviewing this mattress. I did proper research. I was happy with the company and the science behind the mattress. So I agreed to the review.
All we both wanted was a decent nights sleep.
As you will see from the post I felt like I was tilting from the first night. I put it down to a new mattress and getting used to it. However, I sort of got used to it and slept better. But it seemed like it was getting worse. My husband was fine his side. So assumed it was just me and carried on. Until it got so bad I would be awake most of the night. Which meant I was tired and grumpy the following day.
We purchased a new bed base, opting for a divan, than a slatted bed frame. Hoping this could possibly be the problem. It made no difference. We turned the mattress and my husband started to feel what I was experiencing.
We got a mattress topper, but if anything it felt like it was highlighting the problem, not helping. At this very time. We turn the mattress daily so one of us will get a better nights sleep.
Table of Contents
Contacting HiGRID
Neither of us have ever experienced anything like this with a mattress. So after exhausting everything we could think of. I then contacted HiGRID explaining all of the above.
Their response
There only response is sorry we will come and take it away.
When I Review
When I review products, it is usually products I am gifted. These are product instead of any payment. So instead of being paid so I can pay bills and put food on the table. I accepted the product, which obviously was faulty (I had contacted them previously but can not find it, and had no response).
They are obviously not concerned about customer satisfaction, customer service (I have recently read reviews) or brand reputation.
I also feel, that if anyone reads my review and decides to purchase from that, I will be misleading them. As, I pride myself on my honest opinion. I felt I needed to post this.
For now, we will continue to turn the mattress daily, so that one of use can get a better nights sleep. As, we gifted our old mattress in the end to family, so do not even have that option, or we would have swapped it over a long time ago.
You can read the original review here
I’m in the market for a new mattress – this is one I’d truely consider too
I strongly recommend you read the post fully before deciding to purchase
WOW1 I really feel that some companies have taken a negative turn lately. They’re only interested in the feedback if the feedback is good and this is disappointing to see! Thanks for letting us know though so we can avoid this brand!
I do praise companies, especially if they do care about the after care. When they seem to not care and offer bad after care I do think potential customers need to know
You do the right thing staying trustworthy to yourself and your reading audience. And who know, may be the company will listen and improve, too.
It is only fair to share the negatives as well, sadly the company have not responded and obviously do not care
So sad to read your review update here, I can resonate how important mattress for our good night rest & when I read their response to your complaint, I can sense they really don’t even bother. It’s really good that you shared this update to your review so all your readers being caution on this irresponsible seller. Cheers SiennyLovesDrawing
I like honesty, and do read reviews to make my own mind up when making a purchase. I felt I had to write an update as this is important and the fact they really do not care.
Oh dear, that really does not sound like good customer service. If something is faulty surely it should be replaced? Not just taken away and you left without anything. I am sure people will find this helpful.
Thank you, as they have made no response at all, I am guessing they just do not care about customer satisfaction and after care. Which tells me a lot about a brand
That is so unfortunate especially now that you have to buy a mattress since you don’t have your old one. At least it was gifted and they’ll take it away.
It is an expensive mattress, so people are purchasing and potentially finding the same problems. Which needs to be addressed as they do not seem to care about any after care at all
That’s completely unacceptable. I am so sorry for this for you. Thank you so much for sharing your experience.
Nothing I can do as the brand are not worried, which is why I want to share my experience, what we have done thinking it must be our end.
This is too bad wow! Unacceptable. I don’t understand why they can’t replace it, this is crazy.
It is bad, very bad as I am not good with disturbed sleep, which is contributing also to my shoulder and back pain.
Oh wow this is such a shame – I’ve not heard good things about Higrid, and you’d think when they give a product to a reviewer, they’d deffo make sure it’s up to scratch.
Sadly, from what I have experienced and what I have since found from customers. I would feel awful if someone purchased due to my first review
How disappointing! I am sorry this has happened, especially with something as important as your sleep. I do hope you get some (affordable) resolution.
It is a shame but I am in so much pain when I wake now, and tired from lack of sleep it is affecting my health. Which is not good and we have tried everything we can think to sort it out
Their complete lack of customer service is insane! I can’t stand it when a company won’t stand by their products! Meanwhile, you’re sleeping on a triangle!
Exactly, I find companies who follow through with their after care are the brands you can trust rather than those who once they have made the deal. Move onto the next and disregard others
Oof. Not getting what you expected is one thing, but being stuck with it is even worse. I can’t believe they’ve been so crappy with their customer service, too. I mean, they know you’re a blog and you can put them on blast.
It is not acceptable, and we tried everything we could thinking we could solve the problem. As you can see from the email they do not care just offered to collect the mattress from us. But that leaves me without a mattress at all
That’s really so bad and not acceptable. It had happened with my friend too but that company exchanged with a different mattress.
I understand that problems happen, it is how any issues are rectified that is important. Am glad your friend was able to get an exchange
Oof. We had a similar issue with a mattress a couple of years ago. Somehow, it was rolled inside the plastic in such a way that it actually made one side slope. Our customer support was better than what you’re experiencing, thank goodness.
I wonder if that is what happened with ours, we even changed our bed thinking it could be that but nothing has helped