Today is Day 19 of Blogtober 2018, and the theme today is Respect Everyone, for ‘World Values Day’. This is something that should not have to be talked about really, but unfortunately needs to be mentioned every now and then.
In an ideal world, everyone will be respectful
- Say hello with a smile
- Say Thank you
- Say Please
- Say Sorry
Just a few simple little words that go such a long way, and sadly some words that people find the hardest to say.
I was always told when growing up that if you can not say something nice, then say nothing at all, and treat others how you would like to be treated yourself. This is something that has stuck with me throughout my life and something I have told my children.
After thinking long and hard how to write this post, I am decided to share my experiences from yesterday and the few observations I made.
Yesterday, we had to visit the hospital with my Daughter, on entering A&E you immediately saw posters all around about zero tolerance of abuse to staff. Whilst waiting in line to be seen, I witnessed a member of staff having to deal with an awkward patient.
When sitting in the children’s A&E department, I heard a parent speak to a member of staff with rudeness, yes we are all there because our child is ill, yes we are all worried. But I sat and watched the staff administer care and attention to all patients.
Once my Daughter had been examined, we had to wait for the doctor to speak to her consultant who was on duty, and write-up her notes, so we could go to the ward to be seen. When a woman walked into the unit with her Daughter, and was asked if they had checked in at main reception, the woman responded no, so was asked to go and check in and then come back. This is procedure and she got a little irate.
When we got to the assessment ward, it was manic but all staff had smiles on their faces and were working so hard, and knowing they are dealing with ill babies and children, they never let their professionalism down. There was one Mum who was rude and abrupt to the staff again.
I have never really taken much notice before, as usually just deal with my own circumstances, but it really made me realise that people do not have the values to respect people these days, which is sad.
Having worked in customer facing roles, I know how much a little respect can make all the difference.
So come on lets change things, give a smile to someone, or be polite and make someones day a little easier.
Why not look back at my previous posts for blogtober 2018